Question 1

How do I place a top-up order?

Accepted Answer

Choose a game, enter the requested account details, pick an amount, then complete the payment. Once the payment is verified, the system processes the top-up automatically.

Question 2

Which payment methods are available?

Accepted Answer

We support QRIS, e-wallets (GoPay, OVO, DANA, ShopeePay, LinkAja), bank transfers (BRI, BNI, Mandiri, BSI, CIMB), and retail outlets (Alfamart and Indomaret).

Question 3

How long does a top-up take?

Accepted Answer

Usually 1–10 minutes after the payment is verified. During peak hours or publisher system issues, it may take longer.

Question 4

What should I check if my order hasn't arrived?

Accepted Answer

Make sure your account details match the game's format, check your transaction on the Track Order page, and confirm the payment succeeded. If it still hasn't arrived, contact CS.

Question 5

Is there proof of transaction?

Accepted Answer

Yes. Once the payment is verified, the order status is updated and you can see the transaction details on the Track Order page.

Question 6

What is the refund policy?

Accepted Answer

Refunds are processed when a payment is received but the publisher fails to process it and it cannot be resolved within a reasonable time. Transaction data must be valid.

Question 7

What if I entered the wrong ID/Server?

Accepted Answer

Input mistakes made by the user are not our responsibility. Please double-check before paying. If it hasn't been processed yet, contact CS immediately.

Question 8

Is my account safe?

Accepted Answer

We never ask for your account password. Top-ups are processed automatically using only the account ID you enter.

Question 9

How do I contact CS?

Accepted Answer

Please use the CS email in the footer or our official social media for help. Include your order number and proof of payment so we can help faster.

Frequently Asked Questions

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